Shipping & Delivery Policy
Last Updated: 5 November 2026
At Le Petit Pumpkin, we aim to ensure that every order is carefully prepared and delivered to you safely. Please read our Shipping & Delivery Policy before placing your order.
1. Delivery Coverage
We currently provide delivery services within Singapore only.
For overseas delivery enquiries, please contact us before placing your order.
2. Order Processing Time
- Orders are generally processed within 2–5 working days.
- Personalised and made-to-order items may require additional production time.
- Processing time does not include delivery time.
- During peak seasons, promotional periods or festive holidays, processing may take longer than usual.
If there are unexpected delays affecting your order, we will do our best to keep you informed.
3. Delivery Time
Once your order has been dispatched, delivery typically takes 1–3 working days, depending on the courier service and delivery location.
Please note that delivery timelines are estimates and are not guaranteed.
4. Delivery Charges
Applicable delivery charges will be displayed at checkout before payment.
Any free delivery promotions or minimum spending requirements will be stated on our website or promotional materials and may be subject to specific terms and conditions.
5. Delivery Address
Customers are responsible for ensuring that the shipping address and contact details provided at checkout are accurate and complete.
Le Petit Pumpkin will not be responsible for failed or delayed deliveries resulting from incorrect or incomplete delivery information provided by customers.
Additional delivery charges may apply if redelivery is required.
6. Failed or Missed Deliveries
If a delivery attempt is unsuccessful due to the recipient being unavailable or other circumstances beyond our control, the courier may arrange a redelivery or alternative collection.
Any additional charges imposed by the courier for redelivery may be borne by the customer.
7. Damaged or Missing Parcels
We take care to package our products properly before dispatch.
If your parcel arrives visibly damaged or you believe your order is missing, please contact us within 48 hours of the recorded delivery date.
Where possible, please provide photographs of the parcel and its packaging to help us investigate the matter with the courier.
8. Delays Beyond Our Control
Le Petit Pumpkin shall not be held responsible for delivery delays caused by circumstances beyond our reasonable control, including courier disruptions, adverse weather conditions, public holidays or unforeseen operational issues.
9. Contact Us
For shipping enquiries or assistance with your order, please contact us:
Le Petit Pumpkin
Website: https://lepetitpumpkinsg.com
Singapore
Thank you for shopping with Le Petit Pumpkin. We appreciate your support!